Overview: what Ledger® Live does
Ledger® Live is the official app that pairs with Ledger® hardware wallets to manage cryptocurrency accounts, install device apps and authorize transactions. The Desktop client supports Windows, macOS and Linux; the mobile Ledger Live App supports iOS and Android. The app itself does not store private keys — those remain on your hardware device protected by PIN and seed phrase.
Ledger Live Download & installation
Always download Ledger® Live from the official Ledger® website. Choose the correct installer for your platform and follow on-screen steps. For mobile, use App Store or Google Play and confirm the publisher is Ledger SAS. After installation, connect your device and follow setup prompts to add accounts.
Ledger Live login: common causes of "not working"
Ledger® Live doesn’t use a traditional password login — you unlock your Ledger® device (PIN) to sign actions. When you see “Ledger Login not working” or “Can't verify Ledger Wallet,” typical causes include:
- Outdated Ledger® Live or device firmware.
- Faulty USB cable or port (try a different cable and port).
- Missing drivers on Windows or blocked browser permissions for WebUSB.
- Corrupted app cache on mobile — reinstalling Ledger Live App can help.
Troubleshooting — step-by-step
- Update Ledger® Live and check device firmware via the app.
- Use an official USB cable; avoid unpowered hubs and adapters.
- On Windows, install drivers and run Ledger® Live as administrator if needed.
- Try the same steps on another computer to isolate device vs host issues.
Account recovery & 2FA reset
If your hardware wallet is lost or damaged you recover accounts using your 24-word recovery phrase on a compatible hardware wallet. Ledger® does not manage third-party 2FA for external services — if you used 2FA with an exchange, use that provider's account recovery. There is no Ledger® "2FA reset" that bypasses your seed phrase or PIN.
Unable to Ledger® Trezor / migration notes
Moving assets from a Trezor to a Ledger® generally requires exporting addresses or sweeping private keys via supported workflows. Seed formats and policies differ — follow coin-specific migration guides and never paste seed phrases into a website.
Error connecting Ledger® account & when to contact support
Connection errors are often local (cables, ports, drivers). If official troubleshooting steps fail, consult the Ledger® Help Center for guided articles and contact options. Provide non-sensitive info only — never send your recovery phrase.
FAQ
How do I safely download Ledger® Live?
Download from the official Ledger® website or official app stores and verify the publisher. Avoid links from search ads or third-party downloads.
My Ledger® Live can’t connect — what should I try first?
Try a different USB cable/port, update Ledger® Live and device firmware, and check OS permissions or drivers.
Can I recover my wallet without the device?
Yes — using your 24-word recovery phrase on another compatible hardware wallet. Do not enter it into web forms or share it.
Does Ledger® reset 2FA for online services?
No — Ledger® cannot reset third-party 2FA. For Ledger® access, recovery phrase and PIN control your wallet.
Is it safe to migrate from Trezor to Ledger®?
Yes if you follow secure, coin-specific steps. Avoid exposing your recovery phrase and prefer hardware-to-hardware methods when possible.